Company Snapshot

Fixinguru is a Singapore-based handyman and cleaning business working at different apartments and houses all across the island. 

With a team of well-trained, experienced handymen and cleaners, they strive to ensure high quality work for almost any household task and pride themselves as the local handyman customers can trust and hire.

 

The Challenge

As a local handyman service, Fixinguru heavily relied on word-of-mouth referrals and positive online reviews to attract new customers. However, they faced several challenges in generating and managing their online reviews across multiple platforms. 

With limited resources, they found it difficult to consistently encourage customers to leave reviews and monitor their online reputation. Additionally, managing reviews across different platforms was time-consuming and often led to missed opportunities to respond to customer feedback. 

Fixinguru realised that they needed a solution to help them overcome these challenges and maintain a positive online reputation to attract new customers.

No clear process to get customers to write online reviews

While Fixinguru received positive feedback from customers in person, there was no clear and efficient process in place to encourage them to leave a review online. They tried asking customers directly, but this approach proved to be inconsistent and time-consuming. And the lack of a structured process meant that many satisfied customers didn’t leave a review online, despite having a positive experience with the business. 

Additionally, they were unsure of which review platforms to focus on and how to navigate the different review guidelines and requirements.

Monitoring online reputation

Being listed on multiple review platforms, each with its own set of reviews and ratings, made it challenging for Fixinguru to keep track of their online reputation especially as manually checking each platform was time-consuming, and also meant they could be slow to respond to negative reviews and feedback. 

This lack of visibility into their online reputation made it difficult for them to know where to focus their efforts and address negative reviews in a way that satisfied the customer and mitigated any damage to their reputation.

 

Quote

“With Magic, we can quickly monitor and grow our online reviews. This has been invaluable in helping us maintain a positive reputation and attract new customers.” Naomi Chan, Customer Service of Fixing Guru

 

The Magic Solution

Fortunately, Fixinguru found a solution with Magic Reviews. Within a few weeks, the business saw a significant increase in their online reviews. They went from having just a handful of reviews to over 100 positive reviews across multiple platforms, which had a direct impact on their business, as they began to attract new customers who were impressed with their high rating and positive reviews.

Magic Reviews has helped them automate the process of requesting reviews across multiple platforms and made it easy for their customers to leave reviews. And being able to manage all reviews in one place gave Fixinguru a way to quickly monitor and manage their online reputation.

Magic Results

Automated review invite process

Magic Reviews provided Fixinguru with an easy and effective way to generate more online reviews with automatic review invites so they could turn happy customers into advocates. An increase of 100+ online reviews helped improve their online visibility and local search ranking.

Easy management of reviews across multiple platforms

However, the most valuable feature Magic brought was the ability to manage all their reviews from one dashboard. This made it easy for them to respond to reviews, both positive and negative, and using the prebuilt templates helped them maintain a positive reputation by quickly addressing any issues raised by customers and showing that they were committed to providing the best possible service.

 

Improve your online reputation with Magic

Magic helps local businesses grow. Thousands of local businesses use Magic to get more online reviews, win new customers, easily manage customer conversations and grow sales. Magic offers these features:

• Reviews: Get more reviews with automatic review requests for popular review sites like Google, Facebook, Yelp, TrustPilot, and more. Rank high on local search and enhance your visibility on Google. 
• Inbox: Keep track of customer conversations across channels in one inbox, including SMS, Facebook, Instagram, and Gmail. Manage conversations better as a team and do more with industry specific templates. 
• Text Marketing: Drive more sales with instant text campaigns and reach your customers at the right moment with automation. Use prebuilt templates to send out text campaigns in minutes. 
• Webchat: Turn website visitors into customers with SMS powered Webchat. Chat to website visitors directly through SMS so you won’t miss a lead, even when they leave your website. 

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