Did you know that more than 90% of users search for online customer reviews before they choose a business? And positive reviews help you rank higher on Google, which equates to more traffic through the doors. This means that managing your reputation online is key to growing your local business. But as a small local business, chances are you don’t have the budget to hire a large marketing team, and if you don’t have the time or knowledge to do it yourself, where do you start? How can you stand out and attract more clients than your local competitors?

It just takes a little Magic!

Magic is everything your local business needs to grow online. It’s an easy-to-use platform that helps boost your local Google rankings, generate positive online customer reviews, attract new customers, and effectively engage with your clients through SMS campaigns.

Get more online customer reviews and win repeat customers

Magic automatically generates review invites to all your customers so you get more reviews across multiple review sites to help your business stand out when people are searching Google.

From one dashboard, you can:

• Collect, consolidate and monitor all your reviews from popular review sites, including Google, Facebook, TrustPilot and more
• Respond to reviews
• Keep track of the latest reviews with chronological display and the option to filter by ratings, date and review

All this helps boost your ratings, improve your local search engine ranking, attract new customers, and solidify your reputation as a top-tier business in your local area.

Enhance your customer communication experience

Customers reach your business through many channels, and it’s so easy to get overwhelmed trying to keep up with them. Magic’s consolidated mailbox streamlines all communication channels into one team inbox, including SMS, Facebook, Instagram, and Gmail. This means you can keep track of every customer conversation, manage them better and never miss a lead ever again!

With the Magic Inbox you can:

• Easily attach files and documents to your responses to provide information to your customers
• Stay organised and on top of customer interactions by assigning specific messages or threads to team members for follow-up
• View detailed customer information and interaction history in real-time, enabling you to provide personalised and informed responses
• Determine the best channel for each customer, allowing you to communicate in their preferred method
• Save time and maintain consistency with customizable message templates for quick, standardised responses
• Keep track of open and closed messages, ensuring no customer inquiry goes unanswered
• Magic WebChat helps you engage instantly with customers when they visit your website, allowing you to start converting them through text or any channel they prefer and never lose a lead again!

This powerful tool makes it easy to streamline communication, build lasting relationships, and provide top-notch customer service every time.

Drive more sales with instant text campaigns

Wouldn’t it be great to be able to reach your customers wherever they are in their preferred channel? Today most people communicate via SMS, so why miss the opportunity to connect with them? With Magic, you can send out text promotions and stay at the forefront of your customer’s mind, and have a much higher conversion rate.

User-friendly workflows and customisable templates allow you to automate the process and create personalised campaigns that get delivered to the right customers at the ideal time for maximum engagement and conversion.

With Magic’s marketing tool you can:

• Set up SMS marketing campaigns for all subscribers, an imported subscriber list, or even a specific customer segment, such as those who have made a recent purchase
• Craft compelling campaign messages that convey the benefits and incentivize customers to take action
• Use dynamic tags to personalise the campaign message and make it more engaging
• Preview the text message while composing to ensure that it looks professional and is free of typos or errors
• Send a test campaign text message to a small group of customers to gather feedback and make necessary changes before sending the campaign to the entire subscriber list

Get repeat sales and grow your customer list

Magic’s CRM tool helps you store and organise customer information with ease. By tracking all customer data from one place you can give them a more personalised service that will keep them coming back time after time. You’ll be able to synchronise customer information across conversations, reviews and sales channels to reveal powerful purchase habits and insights, and then use that information to create highly targeted, personalised text campaigns to drive sales.

You can also:

• Add customer details manually or via a simple spreadsheet import
• Capture essential contact information, including first and last name, phone number, email, and country code
• Use internal tags to categorise and filter customer data
• Add personalised notes to individual customer records
• View in-depth information for each customer, including contact details, internal tags, open and reply rates, transaction and interaction history, and review history

Frequently Asked Questions about online customer reviews

What are online customer reviews?

Online customer reviews are feedback and opinions shared by customers on the internet about products, services, or businesses.

What are the advantages of online customer reviews?

They help to build trust, influence decisions, and enhance your business’s credibility and online visibility.

What are the disadvantages of online customer reviews?

Some reviews can be biassed, misleading, or malicious which can all affect your reputation. It’s therefore important to manage and respond to negative reviews to show you care about your customers’ experience.

How to get customer reviews on your website

Encourage customers to leave reviews through SMS and emails, or just ask, but make sure that you make it easy for them to leave feedback.

Are Google reviews free?

Yes. You can ask for, receive and manage reviews for your business without any cost.

Grow your local business with Magic!

Turn online customer reviews into your most powerful marketing tool. Magic is the all-in-one solution to manage reviews, conversations and drive sales for your business.

If you’re ready to unleash the full potential of your business and watch it flourish like never before, start your free trial of Magic today.

About Magic

Magic helps local businesses grow. Thousands of local businesses use Magic to get more online reviews, win new customers, easily manage customer conversations and grow sales. Magic offers these features:

• Reviews: Get more reviews with easy review requests for popular review sites like Google, Facebook, Yelp, TrustPilot, and more. Rank high on local search and enhance your visibility on Google. 
• Inbox: Keep track of customer conversations across channels in one inbox, including SMS, Facebook, Instagram, and Gmail. Manage conversations better as a team and do more with industry specific templates. 
• Text Marketing: Drive more sales with instant text campaigns and reach your customers at the right moment with automation. Use prebuilt templates to send out text campaigns in minutes. 
• Webchat: Turn website visitors into customers with SMS powered Webchat. Chat to website visitors directly through SMS so you won’t miss a lead, even when they leave your website. 

Looking to grow your local business? Book in a demo call now. Follow us on Instagram and Facebook