In today’s fast-paced world, businesses face the unique challenge of managing customer conversations and messages across multiple channels, from emails and reviews to chat, SMS, and social media. It can feel like a never-ending battle to keep track of all conversations and ensure that no messages are missed or overlooked which can lead to losing opportunities or being seen as providing poor customer service. 

Thankfully, Magic Inbox eliminates the time and hassle of checking multiple apps and emails by consolidating all communication channels into one user-friendly dashboard. It’s the perfect solution to help your local business streamline the communication process and respond to customers through their preferred communication channel which, in turn, improves customer service and customer satisfaction.

Streamlining Customer Interactions and Managing Team Resources

Imagine having all your customer messages from different platforms such as Facebook, Instagram, Gmail and SMS  in one single easy-to-use dashboard, where you can assign them to the right team member, track the progress and never miss a customer question again.

Well, with Magic Inbox, you can. So let’s take a closer look at some of the key features Inbox can bring to your business:

Save time and respond quickly from one central location

From one centralised location, you can respond promptly and efficiently to customer conversations through SMS, Instagram Messenger, Facebook Messenger, Facebook Reviews, Gmail and Google Reviews, which can strengthen your relationships with your customers and improve customer satisfaction. You can also view the full conversation history for each customer.

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Assign conversations to team members

Assign conversations to the appropriate team member to provide more accurate and efficient responses to your customer enquiries. Additionally, by tracking the progress of each conversation, you can improve the overall customer experience by identifying and rectifying potential issues.

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Get more reviews

Improve your online reputation and visibility by automatically sending out review invites to customers and showing that you care about them and value their feedback by responding to all feedback received. 

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Give detailed responses 

Go above and beyond traditional text-based communication by adding file and image attachments to responses to inbound messages to show your customers you value their questions and take time to provide more detailed and informative answers. Additionally, adding visual aids such as images and videos will help your customers better understand your product and its features. 

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Create message templates

Improve efficiency by setting up pre-written, standardised responses that deal with common questions or concerns that can be easily accessed and sent by all team members. The Magic Inbox response templates library can also help you answer quickly and consistently. 

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Takeaway

If you’re looking to streamline your customer service and boost efficiency, Inbox is the ultimate tool to manage customer interactions.

Say goodbye to the chaos of multiple channels and hello centralised inbox.

About Magic

Magic helps local businesses grow. Thousands of local businesses use Magic to get more online reviews, win new customers, easily manage customer conversations and grow sales. Magic offers these features:

• Reviews: Get more reviews with easy review requests for popular review sites like Google, Facebook, Yelp, TrustPilot, and more. Rank high on local search and enhance your visibility on Google. 
• Inbox: Keep track of customer conversations across channels in one inbox, including SMS, Facebook, Instagram, and Gmail. Manage conversations better as a team and do more with industry specific templates. 
• Text Marketing: Drive more sales with instant text campaigns and reach your customers at the right moment with automation. Use prebuilt templates to send out text campaigns in minutes. 
• Webchat: Turn website visitors into customers with SMS powered Webchat. Chat to website visitors directly through SMS so you won’t miss a lead, even when they leave your website. 

Looking to grow your local business? Book in a demo call now. Follow us on Instagram and Facebook